Returns & Refunds policy

You are entitled to cancel your order within 2 days of placing the order without giving any reason for doing so. In order to exercise your right of cancellation of the order, you must inform us of your decision by means of a clear statement via E-mail.

The deadline for requesting a refund and to return the items is 14 days from the date you received the goods. In order to exercise your right of return of the order, you must inform us of your decision by means of a clear statement via E-Mail.

You can inform us of your decision by e-mail handmadeclothesshop@gmail.com

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original condition

• The goods are in the original packaging with tags

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the delivery cost and risk of returning the goods to us. You should send the goods to the following address:

9 Elsalene Court, London Road, Leicester LE2 2PN.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail.